FREQUENTLY ASKED QUESTIONS
We’re Here to Help
Quickly find out whether we have already addressed any questions that may be on your mind. We welcome all inquiries on matters big or small. If there is something that is on your mind that we might not have covered, please get in touch with us today! Encapsulate Ops partners are here to help you in prepare for your photoshoot.
01. HOW FAR IN ADVANCE SHOULD I BOOK?
It depends! For more general lifestyle sessions, reach out for bookings 2-4 weeks in advance. Maternity shoots are booked between 32-36 weeks gestation, depending on how you're feeling. So once you find out your due date, reach out and we will choose a date. Fresh 48 sessions are within the first 48 hours of birth while still in the hospital. Newborns are scheduled 2-14 days after birth.
02. DO YOU TRAVEL?
We definitely can, travel is currently charged per Uber rate short distances. Longer distances can be quoted in, based on all arrangements required. If we are unable to reach your location, we're happy to recommend our collaborators within reach.
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03. HOW LONG DO WE HAVE TO WAIT TO GET OURÂ IMAGES?
Barring any sort of family emergency, all sessions are processed, and delivered within 4-7 days of your session. Packages that include videos are completed and delivered within 10-14 days.
04. HOW DO I CANCEL A BOOKING?
Specifics on our cancelation policy can be found on the service contract/quotation. Shoot us a message! A member of our team can discuss this further.
05. DO YOU USE PROPS FOR NEWBORNS?
We try to focus on the real life aspects of a home shoot after baby arrives! A pop-up studio with limited props can we arranged, if requested. This brings additional costs.
06. DO YOU OFFER DISCOUNTS?
There are applicable discounts when you book packages with multiple sessions. As well as seasonal promotions throughout the year!